Actual hours 3

Description Write usability test plan

Est. hours 3

🎯  Goals

Uncover any usability issues in the integration of the new web application + how the web app works alongside with the chrome extension.

🔍  Tasks

1. Activate all money saving features Redeemer provides while online shopping (help user familiarize themselves with ext. as well).
2. Add the Chase Sapphire Preferred card into wallet.
3. Remove the Chase Sapphire Preferred Card and Add the Chase Sapphire Reserved Card.
4. Request a credit card that does not exist in Redeemer’s data base of credit cards.
5. Locate the transaction history page and find cash back state of a specific purchase.
6. Redeem the cashback through the extension.

♟  Research Participants

• 3 Online shoppers that never used the Redeemer chrome extension

• 3 Online shoppers that have used the Redeemer Chrome extension

  📋  Format

• 20-30 minutes 1-on-1 over Zoom

• Participant will need to share their screen of the Figma prototype

• Each session will be recorded (audio + video)

🍞  Script

(Mostly copied from Steve Krug’s ‘Don’t Make Me Think’) (Script slightly changes for users that never used Redeemer)

👋🏼  Introduction

• Hello: Hi [participant]. My name is Jung, and I’m going to be walking you through this session today. Before we begin, I have some information for you, and I’m going to read it to make sure that I cover everything.
• Purpose + time: You probably already have a good idea of why I asked you here, but let me go over it again briefly. I’m asking people to try using a chrome extension that I’m working on so I can see whether it works as intended. The session should take about 30-40 minutes.
• It’s not you, it’s me: The first thing I want to make clear right away is that we’re testing the extension, not you. For instance, this is a prototype so not all elements on the screen are clickable. You can’t do anything wrong here. In fact, this is probably the one place today where you don’t have to worry about making mistakes.
• Think aloud: As you use the chrome extension, I’m going to ask you as much as possible to try to think out loud: to say what you’re looking at, what you’re trying to do, and what you’re thinking. This will be a big help to me. Also, please don’t worry that you’re going to hurt my feelings. I’m doing this to improve the app, so I need to hear your honest reactions.
• Questions: If you have any questions as we go along, just ask them. I may not be able to answer them right away, since I’m interested in how people do when they don’t have someone sitting next to them to help. But if you still have any questions when we’re done I’ll try to answer them then.
• Recording: With your permission, I’m going to record what happens on the screen and our conversation. The recording will only be used to help me figure out how to improve the app and it helps me, because I don’t have to take as many notes.
  • Can you verbally confirm that I have your permission to record this session?
    • [ ] 🎙 BEGIN RECORDING
• Do you have any questions so far?

✅  Task completion

1. Cashback
2. Credit Card Rewards.
3. Coupons

Additional notes: for the sake of this experiment click the cart icon when you want to go to the checkout screen, assume that your cart is already full. | **Task 1. Activate all money saving features Redeemer provides while online shopping. (help user familiarize themselves with ext, as well)

Cashback activation -** What do you notice?

• What do you expect to happen when you activate cashback?
• Did you feel like you needed more information or feedback after activating?

Credit Card Rewards - What do you notice?

• Can you tell me what you're seeing here? What do you think this section is for?
• Was the reward suggestion helpful ****- Do you know which card(s) to check out with?

Coupons - What do you notice?

• How do you know that the coupon reward is being activated?
• How do you know when your coupon reward has been applied? | | Scenario 2: You recently got a new card called, Chase Sapphire Preferred card and want to see if it will provide any savings. How might you add the Chase Sapphire Preferred card and see how much percent back you will get on your purchase? | **Task 2. Add the Chase Sapphire Preferred card into wallet.

Add Card button in profile/checkout -** What do you notice?

• What do you think you can do from here?
• How might you search for the specified card?
• How do you add that card?
• How do you know when it has been added?
• What do you think you can do now? | | Scenario 3: You realized you added the wrong card, you meant to add the Chase Sapphire Reserved card not the Chase Sapphire Preferred Card. How might you fix this mistake? | **Task 3. Remove the Chase Sapphire Preferred Card and Add the Chase Sapphire Reserved Card.

Remove Card from wallet -** What do you notice?

• How do you know which cards you can remove?
• How might you remove the specified card?
• How did you know how to remove?
• How do do you know that it has been successfully removed?

Add Card button in profile/checkout - What do you notice?

• What do you think you can do from here?
• How might you search for the specified card?
• How do you add that card?
• How do you know when it has been added?
• What do you think you can do now? | | Scenario 4: You recently received a brand new credit card in the mail called “Chase Big Rewards Card.” You want to add it to your Redeemer wallet but you cannot find it within Redeemers collection of credit cards. What might you do to get this new credit card in your wallet? z | Task 4: Request a credit card that does not exist in Redeemer’s data base of credit cards. - What do you notice?
• What do you think you can do from here?
• If a card does not exist what can you do?
• How do you know if your request has been successfully sent? | | Scenario 5: You have no gotten all your shopping out of the way. You now want to check the cashback status from a previous purchase you made on 7/11/2024. How might you check whether you have received your cashback or if it is still pending? | **Task 4. Locate the transaction history page and find cash back state of a specific purchase

Transaction History -** How were you able to find this page?

• What do you notice?
• How can you check the status of the cashback?
• What other information can you find?
• What other information you like to see that would be beneficial to your shopping experience? **** | | Scenario 6: You have shopped a lot and have racked up a bunch of cash back. How might you be able to redeem this cashback? | **Task 5: Redeem the cashback through the extension

Redeeming Cash Back -** What do you notice?

• What do you think you have to do before Redeeming your cashback?
• How much cash back can you redeem?
• Where will you find your cashback? | | Closing Thanks, that was very helpful. Now that we’re done with the tasks, I have a few questions. Thank you again! I really appreciate it! | - What is something that I should make sure to keep?
• What is something that I should change?
• How would you describe what we just did to someone?
• Do you have any questions for me, now that we’re done? |