Usability Test (Login/Sign up)

Actual hours ~2

Description Write usability test plan

Est. hours 3

🎯 Goals

Evaluate how clearly users understand the landing page and how easily they can complete the login/sign-up process using OAuth or email.

🔍 Tasks

Describe your first initial impressions with what you see.
Which way of signing in is most comfortable for users.
Sign Up using Email and Password (Not OAuth).
Login into Redeemer

♟ Research Participants

5 Online shoppers

📋 Format
15 minutes 1-on-1 over Zoom
Participant will need to share their screen of the Figma prototype
Each session will be recorded (audio + video)

🍞 Script

(Mostly copied from Steve Krug’s ‘Don’t Make Me Think’) (Script slightly changes for users that never used Redeemer)

👋🏼 Introduction

Hello: Hi [participant]. My name is Jung, and I’m going to be walking you through this session today. Before we begin, I have some information for you, and I’m going to read it to make sure that I cover everything.
Purpose + time: You probably already have a good idea of why I asked you here, but let me go over it again briefly. I’m asking people to try using a chrome extension that I’m working on so I can see whether it works as intended. The session should take about 30-40 minutes.
It’s not you, it’s me: The first thing I want to make clear right away is that we’re testing the website, not you. For instance, this is a prototype so not all elements on the screen are clickable. You can’t do anything wrong here. In fact, this is probably the one place today where you don’t have to worry about making mistakes.
Think aloud: As you use the prototype, I’m going to ask you as much as possible to try to think out loud: to say what you’re looking at, what you’re trying to do, and what you’re thinking. This will be a big help to me. Also, please don’t worry that you’re going to hurt my feelings. I’m doing this to improve the app, so I need to hear your honest reactions.
Questions: If you have any questions as we go along, just ask them. I may not be able to answer them right away, since I’m interested in how people do when they don’t have someone sitting next to them to help. But if you still have any questions when we’re done I’ll try to answer them then.
Recording: With your permission, I’m going to record what happens on the screen and our conversation. The recording will only be used to help me figure out how to improve the app and it helps me, because I don’t have to take as many notes.
- Can you verbally confirm that I have your permission to record this session?
  - [ ] 🎙 BEGIN RECORDING
Do you have any questions so far?

✅ Task completion

Directions	Questions
Scenario 1: You just installed the Redeemer chrome extension and ready to Sign Up. You land on this page what are your initial impressions?	**Task 1. Describe your first initial impressions with what you see.

Observations -** What do you notice?

What do you think this page is for?
What do you think Redeemer does?
How do you usually sign up for new programs? | | Scenario 2: Imagine you're signing up for the first time. Use whichever method feels most natural to you. | **Task 2. Which way of signing in is most comfortable for users.

Observations: -** Which sign up method would you normally go for?

When would you Sign up with email and password? | | Scenario 3: You do not want to sign in through Google or Facebook and decide to go the traditional method of Email and password, how might you go about doing so? | **Task 3.Sign Up using Email and Password (Not OAuth).